How Elle Works

Elle's reference-in-place architecture means your documents stay where they are—we never store or duplicate your content. All processing occurs within your secured environment, and role-based access controls ensure information is only available to authorized personnel.

No. Elle works with your documents exactly where they currently reside in Salesforce. This eliminates migration risks and ensures you're always working with the most current information.

Elle achieves significantly higher accuracy rates with technical content due to our proprietary visual intelligence and business context awareness. While generic AI struggles with complex diagrams and specialized terminology, Elle is specifically designed to interpret these materials correctly within your business context.

Most organizations can be live with Elle in weeks, not months. Our componentized architecture allows for rapid deployment, and our Test Drive program lets you experience Elle's capabilities with your own content in just 30 days.

Elle learns from every interaction while maintaining data privacy. Our system captures feedback and resolution patterns without exposing sensitive information, allowing Elle to become more valuable to your organization over time.

Yes. Elle is designed to work within your current security framework, including single sign-on, role-based access, and compliance requirements. We meet or exceed industry standards for data protection and privacy.

Elle is designed to recognize its limitations. When facing unfamiliar information, Elle will clearly indicate the boundaries of its knowledge rather than providing incorrect answers, and can suggest alternative resources when appropriate.

Elle processes a wide range of formats including PDFs, Word documents, CAD files, schematics, wiring diagrams, engineering drawings, and more.

Elle and Agentforce make a powerful combination. While Agentforce excels at automating routine customer interactions and workflows, Elle specializes in extracting expertise from your complex technical documentation—especially visual content like schematics and diagrams that other AI solutions can't understand.

Think of it this way: Agentforce handles the conversation flow and standard processes, while Elle provides the deep technical knowledge your agents need to solve complex problems. Together, they create service experiences where your customers get both efficient automation and expert-level technical support.

Elle is a managed package on Salesforce and works with Agentforce, so your Agentforce agents can tap into Elle's visual intelligence and technical expertise without leaving their familiar workflows. Your service teams get the best of both worlds: automated efficiency and instant access to your organization's collective technical knowledge.